Contact Support – Monday – Friday: 0830 – 1730 Eastern Standard Time
Our partners also provides support and service to our clients at many locations around the world.
Service & Training
Xiris provides its customer base with various levels of service, including new system installation and training, system upgrades and preventative maintenance programs. Many of our partners are trained to offer additional support on our systems.
Many of our older systems in the field have been upgraded to allow the use of new hardware and software features including improved system reliability, system security, production reporting and updated operating systems. Do you have an older Xiris vision system? Please call your Xiris account manager to receive more information regarding the immediate benefits of a system upgrade.
Preventative Maintenance Visits
Many of our clients request a Preventative Maintenance visit in conjunction with a new system delivery or as a separate service. Our technicians will optimize the performance of the system, upgrade software as applicable, look for potential part failures and conduct training as desired by the client during the visit.
All Xiris systems are shipped with a 15-month warranty from the day of shipment from Xiris or a 12-month warranty which commences from the first day of use (whichever comes first). Please have your Xiris system serial number available when you call so we can determine your system warranty status as well as your support plan level.
Once your Warranty expires, your Xiris Account Manager will contact you to discuss your long term support needs. Xiris offers different levels of support plan.