Xiris provides its customer base with various levels of service, including
new system installation and training, system upgrades and preventative maintenance
programs. Many of our partners are trained to offer additional support on our
systems.
System Upgrades: Many of our older systems in the field have been upgraded
to allow the use of new hardware and software features including improved system
reliability, system security, production reportingand Microsoft 2000 operating
system. Do you have an older Xiris vision system? Please call your Xiris account
manager to receive more information regarding the immediate benefits of a system
upgrade.
Software Upgrades: Xiris releases a major new release of software on
average once a year. Minor upgrades occur more frequently. Our technicians may
upgrade client systems while on site at a client’s request.
Preventative Maintenance Visits: Many of our clients request a Preventative
Maintenance visit in conjunction with a new system delivery or as a separate
service. Our technicians will optimize the performance of the system, upgrade
software as applicable, look for potential part failures and conduct training
as desired by the client during the visit. Please call your Xiris account manager
to arrange your next Preventative Maintenance visit.