Even the best equipment will have occasional problems. Xiris has successfully supported clients around the globe for many years. Our aim is to solve all support issues within four working hours of notification. We also attempt to answer every call in person and not have our clients leave voice mail. Our support desk is open from 0830 to 1730 Eastern Standard Time Monday through Friday. E-mailed issues are often answered on the weekends. All support calls received by the Xiris team are logged into our records for tracking and are issued a call number for client follow up if needed. We have a proven history of solving problems fast. Our team of partners also provides support and service to our clients at many locations around the world. Please see our map for their locations.
For support related issues - Contact: +1-905-331-6660, Fax at +1-905-331-6661 or email us.
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