SupportEven the best equipment will have occasional problems. Xiris has successfully supported clients around the globe for many years. Our aim is to solve all support issues within 24 hours of notification. We have a proven history of solving problems quickly.
Phone: +1 905-331-6660
Fax: +1 905-331-6661
0830 - 1730 Eastern Standard Time
Monday - Friday
Our team of partners also provides support and service to our clients at many locations around the world.
Service & Training
Xiris provides its customer base with various levels of service, including new system installation and training, system upgrades and preventative maintenance programs. Many of our partners are trained to offer additional support on our systems.
System Upgrades: Many of our older systems in the field have been upgraded to allow the use of new hardware and software features including improved system reliability, system security, production reporting and updated operating systems. Do you have an older Xiris vision system? Please call your Xiris account manager to receive more information regarding the immediate benefits of a system upgrade.
Software Upgrades: Xiris releases a major new release of software on average once a year. Minor upgrades occur more frequently. Our technicians may upgrade client systems while on site at a client’s request.
Preventative Maintenance Visits: Many of our clients request a Preventative Maintenance visit in conjunction with a new system delivery or as a separate service. Our technicians will optimize the performance of the system, upgrade software as applicable, look for potential part failures and conduct training as desired by the client during the visit.
All Xiris systems are shipped with a 15-month warranty from the day of shipment from Xiris or a 12-month warranty which commences from the first day of use (whichever comes first). Please have your Xiris system serial number available when you call so we can determine your system warranty status as well as your support plan level.
Once your Warranty expires, your Xiris Account Manager will contact you to discuss your long term support needs. Xiris offers different levels of support plan.
Attention Owners of Basler CD/DVD Equipment:
In December 2009, Xiris Automation Inc., purchased the Optical Media division of Basler AG. All Basler “R” Ident Code Readers and “L” Print Inspection product lines, as well as the sales of Spare Parts and Service of the “S” Scanner Product line will be serviced by Xiris. Every effort will be made to assure the availability of replacement parts and product support. If you have questions regarding optical media product consolidation, pricing, spares availability or trade-in discounts please contact your local sales manager.