Service

Xiris provides its customer base with various levels of service, including new system installation and training, system upgrades and preventative maintenance programs. Many of our partners are trained to offer additional support on our systems.

System Upgrades: Many of our older systems in the field have been upgraded to allow the use of new hardware and software features including improved system reliability, system security, production reporting and Microsoft® 2000 operating system. Do you have an older Xiris vision system? Please call your Xiris account manager to receive more information regarding the immediate benefits of a system upgrade.

Software Upgrades: Xiris releases a major new release of software on average once a year. Minor upgrades occur more frequently. Our technicians may upgrade client systems while on site at a client’s request.

Preventative Maintenance Visits: Many of our clients request a Preventative Maintenance visit in conjunction with a new system delivery or as a separate service. Our technicians will optimize the performance of the system, upgrade software as applicable, look for potential part failures and conduct training as desired by the client during the visit.